City Power inundated with complaints regarding electricity increases

City Power has confirmed that it has been inundated with complaints regarding electricity increases.

City Power spokesperson Virgil James said the company receives complaints in all its areas of supply across the City of Johannesburg (CoJ).

The NEWS reported on July 12 that Nic Campbell, a Greenstone resident, noticed an increase on his April account but assumed it was because of increased electricity consumption over the winter period.

JOBURG: – The EXPRESS’ sister publication, Bedfordview and Edenvale NEWS, reported on July 12 that Nic Campbell, a Greenstone resident, noticed an increase on his April account but assumed it was because of increased electricity consumption over the winter period.

He became concerned when it increased by the same percentage the following month and realised that something was wrong.

“According to my statement, my consumption has increased from 422 units (14 per day) to 915 units per month (30 units per day) to 1492 units (46 per day) month-on-month. I cannot understand how this is possible even if it is winter. This shows an increase of 50 per cent a day on an average month-to-month and 200 per cent overall, from January to June,” said Campbell.

James, however, said the increase only started in July.

Also read: Greenstone man aggravated by electricity billing woes

“Electricity tariffs for 2017/18 have, on average, been increased by 2.28 per cent with effect from July 1,”said James.

He urged Campbell to log a call for City Power technicians to go out to test the meter as it may be faulty.

“There is a possibility that the customer may be consuming more electricity due to cold weather,” he said.

At the time, Campbell said he was not sure whether it was a faulty meter or not, but no one could provide a clear explanation at this point.

“The sad reality is as customers we have no choice but to pay and hope one day it gets resolved for fear of being in arrears and or getting your power cut off,” said Campbell.

James said City Power customers must visit their nearest CoJ and City Power Walk-in-Centres for assistance.

The new number for the City of Johannesburg Call Centre is 0860 562 874.

Also read: Greenstone smart meter roll-out nears the end

City Power addresses power outages in Greenstone

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