Bank change doesn’t affect customers

The change of bank has not affected customer’s ability to pay their municipal accounts as all payments made are redirected to the City’s mask account.

Ekurhuleni spokesperson, Themba Gadebe, said the City of Ekurhuleni is in contract with Nedbank, which has been effective since September 2015 following a tender process that was awarded in the 2015/16 financial year.

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To minimise the inconvenience to over three million Ekurhuleni customers, payments made into ABSA, Standard Bank and First National Bank accounts are received and recorded as these accounts have not been closed.

“To ensure that the City’s payment level is sustained and to prevent customers from being in unduly arrears, no accounts have been cancelled. For security reasons customers are encouraged to visit or contact their rates offices at their nearest customer care centre to receive Nedbank’s account details where payments can be made,” said Gadebe.

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Customers who prefer to make an electronic funds transfer, can do so through most banks including Nedbank, ABSA, Standard Bank and FNB branches across Ekurhuleni.

Alternatively, payments can be made through the e- siyakhokha online payment system at as well as third party vendors such as Checkers and Pick ’n Pay.

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